Refund Policy
Last updated: 29 October 2026
Omni Study sells subscriptions and single report unlocks through our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are processed by Paddle to your original payment method, usually within 14 days of approval.
New subscriptions — 14 days
For the first payment of a plan, you can get a full refund within 14 days if you have used no more than 10% of that billing period's minutes: 60 minutes on a 2-week plan, 120 minutes on a monthly plan or 360 minutes on a quarterly plan.
Automatic renewals — 7 days
Forgot to cancel? Ask within 7 days after a renewal and, if you have not used any minutes of the new period, we refund that renewal in full.
Single report purchases
A report unlocked with a single purchase is delivered immediately and is not refundable. If the report is faulty — empty, in the wrong language or missing sections — contact us and we will regenerate it for free or refund it.
Problems on our side
If a problem on our side stops you from using the service and we cannot fix it within 7 days, we refund the affected part of your billing period.
Cancelling
You can cancel anytime using the link in your Paddle receipt email or at paddle.net. Your plan stays active until the end of the period you have paid for; cancelling does not refund the remaining time.
After a refund
A refunded subscription is cancelled and your account returns to the Free plan.
When we may decline
We may decline refunds when we see signs of fraud or abuse, such as repeated purchase-and-refund cycles.
Your legal rights
This policy does not limit any rights you have under the law of your country — for example, the 14-day withdrawal right for consumers in the EU, EEA, UK, Switzerland and Turkey. Where the law gives you more, the law applies.
How to ask for a refund
Email admin@omnistudy.net from the email address of your account, with your Paddle order number (it is in your receipt), or use the link in your receipt or paddle.net. We reply within 3 business days.